SHIPPING DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms: http://www.authenticmade.me/terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

Free Shipping

We offer free standard shipping for qualifying orders of over AED 550 within the UAE.

Shipping Fees

We also offer shipping at the following rates:

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available. Tracking updates are provided by our delivery partners. While we will assist where reasonably possible, Authentic Made cannot control the frequency or accuracy of tracking updates provided by third-party couriers.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to the following countries:

Free standard shipping is not valid on international orders.

For information about customs process:

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders must be shipped to a valid residential or business address. We are unable to deliver to P.O. Boxes.

Delivery timeframes are estimates and may vary due to customs clearance, weather conditions, public holidays, or circumstances beyond our control.

International shipments may be subject to customs processing, which can occasionally extend delivery times.

Orders are processed Monday to Friday, excluding UAE public holidays.

Once an order has been dispatched, we may be unable to change the delivery address.

If delivery cannot be completed after multiple attempts, your order may be returned to us. Additional shipping charges may apply to resend the order.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

ADDITIONAL SHIPPING INFORMATION

Orders are typically processed within one (1) business day after payment has been successfully authorised. Orders placed on weekends or UAE public holidays will be processed on the next business day. Processing times are separate from the estimated delivery times shown above.

Customers are responsible for ensuring that the shipping address and contact information provided at checkout are complete and accurate. Authentic Made is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information supplied by the customer.

Certain remote or difficult-to-access locations may require additional delivery time or incur additional courier charges. Where an additional charge applies, we will contact you before dispatch to obtain your approval before processing the shipment.

Once an order has been dispatched, some deliveries may require a signature upon receipt. Risk of loss or damage to the products passes to you upon successful delivery to the shipping address provided at checkout.

If your order appears to be lost in transit or arrives damaged, please contact us at support@authenticmade.me as soon as reasonably possible. We will work with our delivery partner to investigate the shipment and, where appropriate, arrange a suitable resolution in accordance with our Terms and applicable law.

Import duties, customs duties, VAT, local taxes and customs clearance fees imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays in processing or delivery caused by events beyond our reasonable control, including severe weather, customs inspections, transportation disruptions, industrial action, public health emergencies or other force majeure events. Where such circumstances arise, we will make reasonable efforts to keep you informed and fulfil your order as soon as reasonably practicable.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: http://www.authenticmade.me/returns.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: